Terms of Service

1. General information
US.libratone.shop is owned and operated by Libratone, Inc.
General email inquiries: shopUS@libratone.com

2. Important notice
Please read these Terms and Conditions carefully before ordering from Libratone.
When ordering from our webshop, you automatically accept our Terms and Conditions. The Terms and Conditions may be updated from time to time and we, therefore, ask you to accept the Terms and Conditions every time you purchase from us.
If you have any questions regarding our Terms and Conditions, please contact us directly by submitting a customer support request.

3. Formation of contract
When clicking on "Pay now" in the check-out process you are placing a binding order for all products in your shopping basket at the moment of check out. Once you have submitted your order, we will send you an order confirmation via email. A binding contract is formed when you receive the shipping confirmation from us.

4. Prices and currencies
The prices shown on the product pages in our web shop at the date on which the order is placed shall apply. The stated prices are final prices (totals) and include the country specific value added tax at the applicable statutory rate. The product remains Little Birds’ property until full payment of the retail price is received.
Purchases can be done in the following currencies: US dollar (USD).

5. Payment terms
- The total cost of your order will be the purchase price for the products, it includes any card processing charges and country specific VAT.
- Please note that, unless Little Bird notifies you otherwise prior to our acceptance of your order, Little Bird will only accept payment in the currency of the territory in which your delivery address is located.
- When ordering you confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment, Little Bird will not accept your order, be liable for any delay or non-delivery or be obliged to inform you of the reason for the refusal. Little Bird is not responsible for your card issuer or bank charging you as a result of Little Bird's processing of your credit/debit card payment in accordance with your order.

6. Invoicing
Where Little Bird elects, or is required by applicable law, to issue or make an invoice available, Little Bird reserves the right to issue or make available electronic invoices and you agree to such form of invoicing. If electronic invoicing is needed, please submit a request through Customer Service and then Little Bird will send you an email invoice as soon as possible.

7. Shipping terms
When placing an order, you agree to the following shipping terms: Libratone offers free shipping for all purchases. We currently ship to the US only.
Orders are normally delivered in 3-5 business days.
Note: During sale periods and promotions, such as Black Friday, Christmas etc. please expect the delivery time to be longer than normal.

8. Substitute products
- Libratone's policy is one of ongoing product update and revision and Libratone may therefore revise or discontinue products from time to time. If, for any reason, Libratone is unable to provide you with the product you have ordered, Libratone will do its best to offer you a substitute of the same or better quality at the same price. If you are not happy with a replacement product, you can return it in accordance with Libratone's 30-day returns guarantee.
- Please note that if you elect to return substitute goods in accordance with Libratone's 30-day returns guarantee, Libratone will meet the reasonable costs of returning the substitute goods. Read more about free return shipment in our return policy “10. Cancellation and return policy”.

9. Delivery and risks
- Orders will be sent to the delivery address that you provided during the purchase process. Libratone cannot be held responsible if that delivery address is incorrect. In the purchase process, the customer’s address will be verified. If the address is validated correctly but is not the customer's address or if the customer chooses another address than the validated one, Libratone cannot be hold responsible.
NOTE: Please note that Libratone cannot deliver to PO boxes or BFPO addresses.
- Libratone currently only delivers products to the US at the checkout. Please also note that Libratone is unable to deliver products to any country other than the US unless otherwise stated. Your choice of shipping location and your billing address must be within the US.
- While Libratone will try to meet any dispatch estimates that it gives you, please note that they are just that: They are not guarantees and should not be treated as such. Accordingly, you agree that products may not necessarily reach you within 30 days of the date of your order.
- Once a product has been received by you, all risk of damage to, or loss of, the product shall pass to you.

10. Cancellation and return policy
- Cancellation of an order
Please note, that due to logistical reasons cancellations or changes in your order cannot be made after completing the purchase process. In case of an incorrect order, please return the product according to our return guidelines or contact our customer service.
- Return of products
Libratone wants you to be totally satisfied with all products that you purchase from Libratone. Therefore, if for any reason you are unhappy with a Libratone product, you can return it to Libratone within 30 days of the date the product was dispatched to you, provided that the product is returned in its original condition. Libratone will issue a full refund of the price paid for the product in question.
- Return process:
a) Any items returned must be in the same condition in which you received them. All accessories inside the product packaging such as chargers, cables, spare earbuds etc. that were shipped with the purchased order need to be returned as well.
b) Request a free return label: Shipment for returns are free of charge. Please contact our customer service to submit a support inquiry. Within 1-2 working days you will receive an email with further instructions for the free return label.
c) Please place the product in its original packaging in a cardboard box (we recommend that you use the original shipping cartons for packing the product) and stick the printed return label on the outside of the parcel. If you ship a product, Libratone is not liable for damages to the product caused during shipment.
d) You are responsible for the shipping of returned items back to Libratone. Items lost in transportation will not be compensated for. Please use the free return label.
e) When we receive your package, we will inspect the condition of the items before proceeding to reimburse the returned items.
f) Packages must be shipped directly to our warehouse using the free return label. It isn't possible for Libratone to pick up packages sent to postal shops.
g) The handling time on return orders can be up to 5-10 business days from the day we receive it. Payment refunds can vary depending on your payment type.
h) Refunds are made in the original payment method.
i) Products purchased on Libratone online shop cannot be returned in our stores or any other retail.

11. Exchange of products
Libratone does not offer an exchange of products. Please return the order according to our return policy and re-order.

12. Age and requirements
If you order a product to which a minimum age applies, by ordering that product you confirm that you are of the required age. If Libratone reasonably believes that you are not legally entitled to order a product, we reserve the right to cancel your order.

13. Warranty
All defects in material and workmanship are covered by our warranty.
This Warranty covers the functionality of the product for its normal, intended use in an environment as specified in the Product Manual only and does not cover malfunctions that result from improper or unreasonable use or maintenance, e.g. accident, excess moisture, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification not authorised by Libratone. This Warranty is limited to the repair or replacement of the product at Libratone's decision, and neither costs for transportation, removal, nor installation of a product is covered by this Warranty.
Libratone’s warranty applies for products made by Libratone. Libratone warrants that the product is free of defects in materials and workmanship at the time of its original purchase by the end-user. Warranty claims need to be addressed towards the retail channel the product was purchased from.

13.1 Warranty period
This Warranty extends to ONE (1) YEAR from the customer's original purchase of the product (order detail as proof of purchase from Libratone).

13.2 Warranty handling
If Libratone receives, during the applicable warranty period, a valid notice of a defect in any product purchased from Libratone online shop which is covered by Libratone's warranty, Libratone will, at Libratone's option, within a reasonable time after being notified of the defect:
(a) repair the defect at no charge, using new or refurbished replacement parts,
(b) replace the product or
(c) refund the purchase price of the product.
Response time may vary from country to country and is among other things subject to availability of parts and transport. The response time for returns is normally within 5-10 working days. All replaced faulty parts and components will become the property of Libratone.

13.3 DOA (Dead on Arrival)
A product is considered DOA if it is defective within 14 days of end customer purchase date.
Customer must contact Libratone and will receive a new identical product. Please contact our customer service to submit a customer support request.

13.4 Other rights
This Warranty does not affect your mandatory rights. This Warranty provides you with specific rights subject to specified conditions. You may also have other mandatory legal rights depending on in which country the product was originally purchased. This Limited Warranty does not affect such legal rights and does not preclude any legal remedy you may have under the law.

13.5 Limitations of warranty and liability
The maximum liability of Libratone shall not exceed the purchase price originally paid by you for the product. Libratone shall be liable for no more than the direct damages for bodily injury, and/or real or personal property arising from the gross negligence of Libratone. Further, Libratone shall not be liable for special, incidental, consequential or indirect damages. This Warranty is void if the label bearing the serial number has been removed or defaced.

14. Limitations of liability

14.1 Nothing in these Terms limits or excludes Libratone's liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

14.2 You acknowledge that Libratone shall not be liable to you for any misrepresentation, misstatement or breach of any term, condition or warranty given by Libratone in connection with any products or services.

14.3 This Section 13 does not affect your statutory rights as a consumer, nor does it affect your cancellation rights.

15. Electronic communications
When you purchase from Libratone online shop or send e-mails to Libratone, you are communicating with Libratone electronically. For contractual purposes, you consent to receive communications from Libratone electronically and you agree that all agreements, notices, disclosures and other communication that Libratone provides to you electronically satisfy any legal requirement like such communications in writing. This term does not affect your statutory rights as a consumer.

16. Assignment, sub-contracting etc.
Libratone reserves the right to transfer, assign, novate or sub-contract all or any of Libratone's rights and obligations under these Terms. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without Libratone's consent in writing.

17. Events beyond the sellers’ reasonable control
Libratone will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond Libratone's reasonable control.

18. Severances
Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.

19. Governing law and jurisdiction
These Terms and all transactions relating to this online shop are governed by federal laws and you, and Libratone, hereby submit to the non-exclusive jurisdiction of the U.S. Courts.

20. Order limitations
Orders are only possible in normal household quantities. We reserve the right to limit orders. For larger orders contact us by submitting a customer support request at Contact us.

21. Amendments to these terms
Libratone reserves the right to make changes to these Terms at any time. You, and any contract of sale between you and Libratone, will be subject to the version of these Terms in force at the time you order the products from Libratone.