We want you to be totally satisfied with all products that you purchase from Libratone.shop. Therefore, you are allowed to open the packaging and test our products. If for any reason you are unhappy with a Little Bird product, you can return it to Little Bird within 30 days of the date the product was dispatched to you, provided that the product is returned in its complete and original condition – meaning clean, without traces of usage and with all accessories included. If these conditions are met, Little Bird will issue a full refund of the price paid for the product in question.
- Any items returned must be in the same condition in which you received them (clean, no traces of usage). All accessories inside the product packaging such as chargers, cables, spare earbuds etc. that were shipped with the purchased order need to be returned as well.
- Request a free return label:
Shipment for returns are free of charge. Please go to Contact us and submit a support inquiry. Within 1-2 working days you will receive an email with further instructions for the free return label.
- Please place the product in its original packaging in a cardboard box (we recommend that you use the original shipping cartons for packing the product) and stick the printed return label on the outside of the parcel. If you ship a product, Little Bird is not liable for damages to the product caused during shipment.
- You are responsible for the shipping of returned items back to Little Bird. Items lost in transportation will not be compensated for. Please use the free return label.
- When we receive your package, we will inspect the condition of the items before proceeding to reimburse the returned items.
- Packages must be shipped directly to our warehouse using the free return label. It is not possible for Little Bird to pick up packages sent to postal shops.
- The handling time on return orders can be up to 5-10 business days from the day we receive it. Payment refunds can vary depending on your payment type.
- Refunds are made in the original payment method.
- Products purchased on Libratone online shop cannot be returned in our stores or any other retail store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Libratone does not offer an exchange of products. Please return the order according above return policy and re-order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopUS@libratone.com.
You can always contact us for any return question at shopUS@libratone.com.